Refund & Return

At 3D Prodigy, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward refund and return policy. Please review the details below:

1. Eligibility for Returns:

To be eligible for a return, items must be unused, undamaged, and in their original packaging.
Returns are accepted within 30 days from the date of delivery.

2. Initiation of return:

To initiate a return, please contact our customer service team within the specified return period.
You can reach out to us via info@3d-prodigy.com, providing your order number and the reason for the return.

3. Return Authorization:

Upon approval of your return request, we will provide you with a return authorization number and instructions on how to proceed with the return.

4. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
We recommend using a trackable shipping method to ensure the safe return of the item.

5. Condition of Returned Items:

Returned items must be in their original condition, with all tags attached and any accessories included.
Items that show signs of wear, damage, or alteration may not be eligible for a refund.

6. Refund Processing:

Once we receive your returned item and verify its eligibility for a refund, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase within 5-7 business days.

7. Non-Refundable Items:

Certain items are not eligible for return or refund, including:
Items marked as final sale or clearance.
Personalized or customized items.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately.
We may require photographic evidence of the damage or defect to facilitate the return process.

9. Restocking Fees:

In some cases, a restocking fee may apply for returned items. This fee will be deducted from the refund amount.

10. Contact Us:

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team (info@3d-prodigy.com). We're here to assist you every step of the way.

By shopping with 3D Prodigy, you agree to adhere to the terms and conditions outlined in our refund and return policy. We value your trust and aim to provide a hassle-free shopping experience.

What is Bio-Polymer?

Bio-polymer is a revolutionary 3D printing material derived from renewable resources like sugarcane and corn starch. This eco-friendly alternative to traditional plastics offers a multitude of benefits, including:

Biodegradable & Compostable: Minimize environmental impact with a material that breaks down naturally, reducing landfill waste.
Sustainable Production: Our bio-polymer is produced through a process that minimizes CO2 emissions, aligning with our commitment to a healthy planet.
Safe & Healthy: Free from harmful chemicals and toxins, bio-polymer ensures the safety of your home and family.